American airlines customer service email for refund. Contact Customer Relations If you wish to send an email to American Airlines Customer Relations directly, we ask that you include your record locator or ticket number, mailing address, flight Good or bad, we want to hear from you Contact Customer Relations with compliments, concerns and questions about your past travel. Home Contact American Delayed or canceled flights Delayed or canceled flights Our goal is to always depart on time, but on occasion weather and other events impact our schedule – and Agencies and customers can also immediately check the status of their refund request. 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Reach out via phone, email, or social media. We're dedicated to providing a positive travel experience for all customers. 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S. Special assistance We're dedicated to providing a positive travel experience for all customers. for more details. 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